Part 2 of our interview with Matthias Knaur is packed with valuable advice on how to protect existing revenue and market share within your IT business.
Our experts touch on key topics such as:
- Asset success management vs service success management
- How to collect and organise your data for successful retention
- How to demonstrate value by proactively managing the entire lifecycle
- The difference between a tool and a platform
- Why building tools in-house can actually become a disadvantage