Privacy Policy

1. Introduction


1.1 Respecting your privacy

We at iasset.com (1) are committed to protecting your privacy. This Privacy Policy applies to both our websites (Websites), www.iasset.com and www.channelgateway.com, and our Platform (the Platform). This Privacy Policy governs our data collection, processing and usage practices and sets forth your choices regarding use, access to and correction of your personal information. By using the Websites or the Platform, you consent to the data practices described in this Privacy Policy. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, IASSET.COMDOES NOT GRANT YOU ANY LICENSE OR OTHER RIGHTS TO USE THE WEBSITES OR THE PLATFORM AND YOU SHOULD EXIT THIS WEBSITE AND/OR CEASE USE OF THE PLATFORM.

The Websites and Platform are managed by iasset.com and its third party online management and hosting service providers (each, a “Provider”), each of which is bound by the terms of this Privacy Policy (for purposes of this Privacy Policy, unless Providers are separately referenced, iasset.com and its Providers, collectively, “iasset.com” or “our,” “we” or “us”).

iasset.com reserves the right to change this Privacy Policy at any time and will provide notification of any material changes to this Privacy Policy through the Websites.


1.2 Contact Us

If you have any questions about this Privacy Policy or our handling of your information, please contact our Privacy Officer at privacy@iasset.com  or +61 2 8915 6222.

Alternatively, you can write to us at:

The Privacy Officer
iasset.com Pty Ltd
Level 12, 35 Clarence Street
Sydney   NSW    2000
AUSTRALIA


1.3 Definitions and Statements of Compliance with respect to the Platform and Websites

  • “Personal Information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, including your personal details such as your name, email address, company name, address, phone number, and other information about yourself.
  • “Sensitive Information” means credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, physical or mental health condition or information, or other sensitive employment, financial or health information.
  • “Navigational Information” means non-Personal Information, including IP addresses, collected by iasset.com through commonly-used information-gathering tools such as cookies, clear gifs, log files, and analytical tools to track certain user information solely to administer the Platform and Websites and analyze data for trends and statistics on an aggregated basis.

In addition to and without limitation of any other terms herein, iasset.com will operate the Websites and Platform, including the collection and storage of Personal Information and Sensitive Information, in compliance with all applicable data privacy and data security laws and regulations, including all applicable laws and regulations concerning personal data submitted to, collected by, used by, stored on, and/or hosted on the Websites or Platform, which include the EU General Data Protection Legislation effective as of May 25, 2018, the European Directive 2009/136/EC, and any and all other applicable and/or successor data privacy/security legislation in any state, federal, or foreign country or other jurisdiction in which the Websites and Platform are hosted and/or operates, including data collection, data processing, and email activities.

We will never sell, rent, trade, or share your Personal Information or Sensitive Information with or to any third party for any reason, including targeted advertising to our users. iasset.comdoes not currently permit the collection of personal or tracking information by third parties through advertising technologies deployed on the Websites or Platform nor does iasset.com share Personal Information collected from the Websites or Platform with any third parties (other than its Providers).


2. Information Collected, Processed and Stored on the Platform


2.1 iasset.com Platform

Our Platform allows our customers and iasset.com Group entities to scale maintenance renewal and cloud programs. Working closely with our customers, our team designs, develops and deploys programs on the Platform that manage data, interact with complex systems and automate onerous data administrative processes. All Platform data and other information is stored and managed on iasset.com’s servers and then used by our customers to contact and manage their respective end customers, manage their respective renewal businesses, and undertake product lifecycle quoting and channel management.


2.2 Use by our Customers and You

iasset.com does not control the content or type of information that our customers choose to collect or manage using the Platform. That information belongs to our respective customers and, without limitation of iasset.com’s obligations hereunder, is used, disclosed and protected by them in accordance with their respective privacy policies.

iasset.com acknowledges that you have the right to access your Personal Information on the Platform at any time. Our customers control and are responsible for correcting, deleting or updating Personal Information and any other information that they have collected from you via the Platform and stored thereon. If iasset.com receives a request to remove your Personal Information from the Platform and/or to stop contacting you via the Platform, we will respond within a reasonable timeframe and, in all cases, in compliance with all applicable laws and regulations.

Without limitation of iasset.com’s obligations hereunder, if you are an end customer of one of our customers and would no longer like to be contacted by that customer via our Platform, you should notify that business entity directly as well.

2.3 Use by iasset.com

Under the direction of our customers, iasset.com uses the Platform to support the Platform, including the detection, prevention and resolution of security and technical issues, and provide support and maintenance to its customers andto derive usage statistics and related information for customer billing purposes. iasset.com shares user information, including Personal Information, with its Providers solely to enable those Providers to provide the Platform and the foregoing services on iasset.com’s behalf.

We may assist our customers in providing notice to their Platform users and visitors about their data collection, processing and usage activities.


2.4 Payment Information

Once this functionality is available on the Platform or a separate iasset.com website linked thereto, iasset.com will collect payment information from you when you subscribe to the Platform, including credit cards numbers and billing information, which will be processed and stored solely by third party PCI-compliant Providers. iasset.com will not collect any other Sensitive Information from you and neither iasset.com nor any of its Providers will store, retain, or use any Sensitive Information that you provide except for the sole purpose of credit card processing for your subscriptions.


3. Information Collected, Processed and Stored on the Websites and the Platform


3.1 When you visit our Websites

You are free to explore the Websites to learn more about iasset.com without providing any Personal Information. When you register for one of our Website resources, you will provide Personal Information and we will collect Navigational Information as well. In order to better serve you, iasset.com will determine whether you have subscribed to any iasset.com online information, submitted an inquiry to iasset.com, whether online or over the phone, or otherwise communicated with iasset.com.

3.2 Collection of Information by iasset.com

Expressly subject to and in accordance with this Privacy Policy, iasset.com collects and stores information collected through its Websites, which may include Personal Information and Sensitive Information.

3.3 How we use Information we Collect

We use the information we collect in strict compliance with this Privacy Policy in addition to any data privacy and protection requirements set forth in our customer agreements. iasset.com shares user information, including Personal Information, with its Providers solely to enable those Providers to provide the Websites and related services on iasset.com’s behalf.

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Websites; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and (d) provide other companies with anonymized statistical information about our users in the aggregate.

If iasset.com receives a request to remove your Personal Information from any Website and/or to stop contacting you via any Website, we will respond within a reasonable timeframe and, in all cases, in compliance with all applicable laws and regulations.


4. Children under the Age of Thirteen should not Provide any Personal Information on the Websites or Platform

Neither the Websites nor the Platform are intended for or targeted at children under the age of 13. We do not knowingly or intentionally collect information about children under 13 and we will not retain any such information if iasset.com becomes aware of such user’s age. If you believe that we have collected information about a child under 13, please contact us at privacy@iasset.com so that we may promptly delete the information.

5. Customer Testimonials and Comments

We post customer or user testimonials and comments on our Websites, which may contain Personal Information. We obtain consent via email prior to posting any customer’s or user’s name and testimonial.


6. Security of your personal information 

Subject to the terms herein, iasset.com employs industry-standard administrative, technical, organizational and physical measures in compliance with applicable laws and regulations to protect the security of its user information and to protect against unauthorized access thereto or unauthorized use or disclosure thereof.  However, no Internet or email transmission is ever fully secure or error-free and iasset.com makes no warranty and assumes no liability for any such transmission or any damages incurred in connection therewith.  Subject to and in accordance with the other terms herein concerning Sensitive Information, when Sensitive Information (such as credit card numbers and/or geo-location data) is collected on our Websites and/or transmitted to our Providers, it will be protected through the use of encryption such as the Secure Socket Layer (SSL) protocol. If you have any questions about the security of your Personal Information, you can contact us at privacy@iasset.com.


7. Public Forums

We may offer publicly-accessible message boards, blogs, and community forums. Any personal information that you choose to submit in such a forum may be viewed, read, collected and/or used by others who visit these forums and may be used to send unsolicited messages. iasset.com is not responsible for Personal Information or any other information that you choose to submit in these forums. However, we will correct or delete any information you have posted on the Websites if you so request as described in “Opting Out and Unsubscribing” below.


8. Retention of Personal Information

Subject to and in accordance with this Section 8, we retain Personal Information that you provide as long as necessary to contact you about the Platform, the Websites, and/or our other services and to (a) comply with our legal obligations, (b) resolve disputes and (c) enforce our customer agreements. Thereafter, we will promptly and securely delete your Personal Information; provided that we will delete your Personal Information at any time on your request as described in “Opting Out and Unsubscribing” below.

If you provide information to our customers through the Platform, our customers will retain that Personal Information in accordance with their respective Privacy Policies. When a customer terminates its use of the Platform, we will provide that customer with access to all its data and other information stored on the Platform, including your Personal Information, in accordance with our customer agreement. After such a termination, unless legally prohibited, we will delete all of that customer’s data and information, including your Personal Information, from the Platform.


9. Miscellaneous

To facilitate our global operations, we may transfer and access Personal Information around the world, expressly subject to and in accordance with this Privacy Policy, our end customer agreements, and applicable law.

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by iasset.com on the Websites and the Platform. In this event, you will be notified via email and/or a prominent notice on our Websites and Platform of any change in ownership, the anticipated uses of your Personal Information, and the choices you will have regarding your Personal Information.

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.


10. Navigational Information, No Tracking

As noted in Section 1.3 above, iasset.com collects non-personally-identifiable information, including IP addresses, through commonly-used information-gathering tools such as cookies and analytical tools to offer and manage its Websites and Platform and to improve its users’ experiences thereon; provided that aggregated information will not be linked in any way to Personal Information. (Please note that, if an individual disables his or her Web browser’s ability to accept cookies, that individual can navigate the Websites and Platform but may not be able to successfully use all the features and functions thereon.)

iasset.com does not currently permit any third party to access and use the Websites or Platform to track any user’s logins and movements, including to and from the Websites or Platform, or to collect any user’s Personal Information.  If, at any point, iasset.com elects to use any of its users’ Personal Information in a manner other than as stated in this Privacy Policy, iasset.com will update this Policy, use all commercially reasonable efforts to provide each user with the opportunity to opt out of iasset.com’s modified use of his/her information at that time, and comply with all applicable laws, including any statutory obligation to obtain a user’s consent to use of his/her Personal Information.


11. Opting out and Unsubscribing; Reviewing, Correcting and Removing your Personal Information

Upon request, iasset.com will notify you if we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that Information:

  • To review the Personal Information that you have supplied
  • To request that we correct any errors, outdated information, or omissions in your Personal Information
  • To request that your Personal Information not be used to contact you
  • To request that your Personal user information be removed from any solicitation list that we use
  • To request that your Personal Information be deleted from our records
  • To opt out of being solicited by iasset.com or third parties as a result of your provision of Personal Information to iasset.com

To exercise any of these rights, please contact us at privacy@iasset.com  or +61 2 8915 6222.

Alternatively, you can write to us at:

The Privacy Officer
iasset.com Pty Ltd
Level 12, 35 Clarence Street
Sydney    NSW   2000
AUSTRALIA

If iasset.com receives any request from you under this Section 11, we will respond within a reasonable timeframe and, in all cases, in compliance with all applicable laws and regulations.

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our emails or by sending us an email at privacy@iasset.com, or by sending notice vial mail to:

The Privacy Officer
iasset.com Pty Ltd
Level 12, 35 Clarence Street
Sydney    NSW   2000
AUSTRALIA

Customers cannot opt out of receiving transactional emails related to their respective account with us or the Platform.

Our customers are solely responsible for their own marketing emails and other communications and therefore we cannot unsubscribe you from their communications. You can unsubscribe from our customers’ marketing communications by clicking on the “unsubscribe” link located on the bottom of their emails or by contacting them directly.


12. Anti-spam Policy

Our Acceptable Use Policy, applies to us and to our customers and users and, among other things, prohibits use of the Platform or Websites to send unsolicited commercial email in violation of applicable laws and requires the inclusion in every email sent using the Platform or any Website of an “opt-out” mechanism and other required information. All customers and users must comply with the Acceptable Use Policy at all times, and any violations thereof can result in immediate suspension or termination of use of or access to the Platform or any Website.


13. Do not Track Disclosures

Various browsers offer a “Do Not Track” option; however, iasset.com does not presently recognize or process Do Not Track signals from different Web browsers. For more information on Do Not Track, please visit http://www.allaboutdnt.org/.


(1)  iasset.com is the iasset.com Group comprising iasset.com Holdings Pte Ltd and its wholly owned subsidiaries, iasset.com Inc. and iasset.com Pty Ltd.

Last updated: 23rd May 2018