In Part 2 of our interview with Wendi Sturgis, CEO of cleverbridge, our experts discuss how to tackle customer churn, especially during challenging times. They deep dive into the importance of automation within renewal and revenue processes and how implementation doesn’t need to be as complex as you might think.
Some key points covered within this episode include:
- How to automate renewals
- Overcoming internal barriers
- Leveraging feedback loops
- Why a straight renewal isn’t always the solution
- How to get an edge over your competitors
- How your business can achieve more, with less resources/investments
- Why now is the perfect time to become a change agent for your business