Hear from two category creators within the Customer Success movement – Gainsight CEO, Nick Mehta and iasset.com CEO, Scott Frew.
In the finale of our two part series, our experts provide practical advice on how technology providers can execute on their customer success and retention strategies in an intelligent, efficient and cost effective manner. They also highlight the importance of automation and how it can not only reduce operational costs but also influence and enhance the customer and partner experience.